Computing Services

How to Get Help

Computer Questions:

CoryStop by and see our friendly, helpful Desktop Support person, Cory Wiedenhoeft:
Room 436
(608) 890-0248
help@russell.wisc.edu

Our services for UW-owned computers include:

  • Consulting on ordering new computers, printers, scanners or software
  • Choosing, ordering, setup and installation of new computers and printers
  • Installing and configuring software
  • Troubleshooting and repairing computers, printers, and software
  • Diagnosing and repairing computer viruses
  • Reloading or upgrading computer operating systems
  • Maintaining existing network drives, including backups
  • Creating departmental email accounts
  • Creating user accounts to access existing network drives and network printers
  • Installing software on classroom and lab computers

We can also provide replacement keyboards and mice.

Help Provided by Others:

See our tasks page.

Classroom and Urgent Support:

If your computing issue has ground your class to a halt and you need immediate assistance, please call: (608) 262-5360

Class, Departmental, and Lab Website Questions:

Email Dixie and Paul at
webeditor@russell.wisc.edu
and we’ll contact you.

Dixie’s office is located in the A wing – room A109.

Dixie1Dixie’s duties focus on our web content management systems, Drupal and WordPress:

Behind-the-scenes:

  • System administration and maintenance of the system software that drives the Departmental websites and many of the lab websites.
  • Administration of user accounts for the Drupal and WordPress sites.
  • Strategic planning for web topics for Russell Labs Computing.

With our Users:

  • Training and mentoring of content managers (faculty, staff, and students) to create and maintain their lab websites.
  • Managing the Russell Labs WordPress User Group.
  • Writing how-to documentation and creating video tutorials on our content management software.
  • Consulting with faculty and research staff on website options, including doing a basic business needs analysis.
  • Uploading files for faculty who do not use the web content management systems.

To learn more about our WordPress lab websites, click here.

Other Staff

GuntherPaul-2009

HauHoklan-2010

Paul Gunther
IT Manager
Hoklan Hau
System Administrator